All Support Options Explained
General Contact Form
This form is primarily for pre-sales questions and payment/account-related issues only. It is a general contact form and not meant for technical support. Before using this form you might consider looking over the pre-sales FAQ page to see if your question has already been answered. If you’ve purchased one of our wordpress themes then please consider our forum support options as well as our tech support below.
Technical Email and Forum Support
The free forum, pro forum and Plus membership are the correct channels for technical customer support. Before posting a support request you might consider looking over the guides and forum first.
Here, is a special form, strictly for leaving bug reports.
If you want to make suggestions for new features or improvements, this is the place to do it.
How NOT to Get Support
The following ways are inappropriate channels for seeking support and will only result in wasted time trying to direct you to the correct places to get support:
- Abusing any of the above channels for a purpose other than what they’re meant for.
- Contacting team members on their personal emails, phones, social profiles etc.
- Requesting support on Twitter, Facebook, Google+ or any other social profile. That is not the purpose of social networking. It’s for, well, socializing, sharing updates, giveaways etc.
- Replying directly to forum topic notification emails instead of following up in the forum topic itself.
We Want to Help You
Compartmentalizing the support process isn’t about jamming you up from getting help, it’s important to organize the support process in a way that gets the information you need help with to the right people on the team, the people that are equipped to assist, with the proper tools.
For getting support, the correct support, faster, we need you to help us help you. :)