1 month ago StephanParticipant
I bought the Responsive Pro Theme and use Version 126.96.36.199. Today I checked my account and was wondering about my username was not my email. I used the same credentials as for the cyberchimps website but I always receive an error in the wordpress backend “CyberChimps – Invalid Account Details. Please re-enter” when I re-enter my account details I get the message: “Username or Password is incorrect. Please check your credentials and authenticate again.”
This is weird because I can login at the CyberChimps website and see all my licences. Whats wrong?
ST1 month ago manishKeymaster
we are extremely sorry that you are facing such an issue.
Please note that your email and username may be different you will have to use your username.
Also, please update responsive pro to the latest version to get error-free experience on your website.
1 week, 6 days ago home4hostsParticipant
- This reply was modified 1 month ago by manish.
I am getting the same error with iFeature Pro 5. The credentials I use to log in to my CyberChimps account are not accepted by the theme. I get the same error as Stephan. IFeature Pro 5 Version: 6.15 is the latest version.
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