wordpress admin page login failes

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This topic contains 5 replies, has 2 voices, and was last updated by  Milind (CyberChimps Team) 1 month, 2 weeks ago.

  • Author
    Posts
  • #283410

    oguzsevim
    Participant

    wordpress admin page indicates:

    “Please enter CyberChimps Account Details in order to receive auto updates when available. ”

    after using the same login credentials for cyberchimp, it fails with msg: “some issue”

    no further clue what went wrong.
    pls help.

    windows 10
    wordpress 4.9.2
    blox pro 2

  • #283577

    Hi,

    I think you are trying to authenticate your account using your email id. Please try entering your username (not email) and then try to authenticate your account.
    Try it and let me know if you are still facing the issue.
    Thank you.

  • #300521

    oguzsevim
    Participant

    I’m using my username which is “oguzsevim” , still the error msg is same “some error” .

  • #300522

    oguzsevim
    Participant

    I’m using my username “oguzsevim” as credential still fails. “some error”

  • #301312

    oguzsevim
    Participant

    Any clues why it is failing. error msg is: “some isuue” not some error.

  • #301454

    Hi,

    Apologies for the delay.
    Can you please share your site URL?

    If you are using any child theme, please activate the parent theme and then try to authenticate your account.

    Still, if you are facing the issue, please raise a ticket here https://cyberchimps.com/contact/ and share your WordPress admin details and the Cyberchimps account admin access. I would like to authenticate your account check the issue.

    Thank you.

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