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update 1.9.5.0 : widgets disappeared from dashboard?

CyberChimps Forums Free Forum ( Limited Support for Non-Plus Members ) Responsive update 1.9.5.0 : widgets disappeared from dashboard?

This topic contains 47 replies, has 14 voices, and was last updated by  Ulrich Pogson 2 years, 6 months ago.

  • Author
    Posts
  • #151680

    lic412-8008
    Participant

    after responsive free 1.9.5.0 update (my theme was just the version prior to this + wp 3.8.1): widgets disappeared after update. No sweat, I can reconfigure. But in the dashboard under ‘appearance’ I have no widgets at all? Where are they?
    website: http://www.zeroconfini.it
    please advice, I love this theme.

  • #151681

    Luxury
    Participant

    I have the same problem.
    “The theme is not widget aware”.

    I assume that this will be fixed soon.
    In the mean time, you can downgrade your Responsive theme http://wordpress.org/themes/download/responsive.1.9.4.9.zip

    • #151764

      Arromar
      Participant

      I downloaded the downgrade version but could not get it to upload. When I unzip it I couldn’t work out which files to use.

  • #151683

    lic412-8008
    Participant

    Thanks, great instant solution. I was worried because I just now posted a few things, before I noticed the missing sidebar content and.. no backup yet for that! Thanks for the link- :-)

  • #151692

    Jitendra Mishra
    Participant

    This issue has been forwarded to Development and there will be a fix released soon.

    In the meantime, if you need the previous version, you can get it here:
    http://wordpress.org/themes/download/responsive.1.9.4.9.zip

  • #151701

    feneos
    Participant

    Is your Pro version is also breaking on every new update ?

  • #151703

    Jitendra Mishra
    Participant

    No there is no problem with the Pro version on update.

  • #151709

    sarahweb
    Participant

    same problem here – too – am downgrading – sadly a bit shocking that something so required was dropped off – however there have been so many updates with reponsive I really hope its not getting ditched :(

  • #151716

    mulli
    Participant

    I would like to ask CyberChimp to remove the upgarde until it is fixed
    So people will not waist their time
    Thanks

  • #151718

    Jitendra Mishra
    Participant

    Hi mulli,

    Unfortunately there is a problem in the latest update and it is already fixed on our side. Just waiting for the release. We are advising users to use the previous version in the mean time for keep them away from the problem.

  • #151728

    feneos
    Participant

    With Responsive theme updates I have experienced problems with header, gallery, menus and home widgets.
    My last version wil be 1.9.4.3. I don’t want anymore upgrade this theme on live website in fear if it breaks or not.

    Rookies should not try this theme at all unless developers understands what is “beading edge” and “stable” means.
    If you ( theme users ) want to be beta-testers before it goes Pro .. Good luck then.

  • #151734

    Jitendra Mishra
    Participant

    All problems are sorted and that in the latest update 1.9.5.1.

  • #151736

    quadtourscyprus.com
    Participant

    Help please! I am new to WordPress and chose the Responsive theme as it was easy to use (update) and looks nice! But this widget issue is killing me! How to I downgrade to the older version of Responsive. I’m not good with html or website chat – so I really need it to be in very basic terms – PLEASE! My website is http://www.quadtourscyprus.com – I’m hoping that when the Widgets are reinstated that my website will go back to normal?

  • #151742

    Jitendra Mishra
    Participant

    You can find the previous version here:
    http://wordpress.org/themes/download/responsive.1.9.4.9.zip

    You have to install it manually:

    https://cyberchimps.com/guide/manual-theme-installation-instructions/

    The fix is going to release soon, after that you can update to that. (version 1.9.5.1)

  • #151746

    quadtourscyprus.com
    Participant

    Thanks Jitendra – I’ve downloaded the previous version but do I need to manually add each separate file & folder?

  • #151748

    Jitendra Mishra
    Participant

    No you don’t need to add separate file & folder. You have to add the total theme folder. All details are there in the guide provided above.

  • #151756

    chook
    Participant

    GitHub indicates the Widget issue is now fixed on version 1951 but not available yet…

    would using the old version pose a security issue?

  • #151770

    Arromar
    Participant

    I tried adding the downgrade theme using the ZIP file and every time it failed. Any suggestions. Alternatively I would like to upgrade to the corrected version 1.9.5.1 as I would like to use the home widgets. How?

  • #151795

    quadtourscyprus.com
    Participant

    I downloaded the older version 1.9.4.9 and have unzipped the file – I’ve then uploaded every single file manually and hey presto – my site is fixed and the Widgets are there! Just to be aware that if you do this – WordPress will tell you that there is a newer version available – remember not to download it as it is still 1.9.5.0 and your widgets will disappear. I’m now very wary as to whether to upgrade to the newer version or not – I cannot risk this happening again!

  • #151821

    Jitendra Mishra
    Participant

    The fix is out. You all can update to the latest version (v1.9.5.1) which is already available.

  • #151824

    quadtourscyprus.com
    Participant

    Excellent!

  • #151827

    Jitendra Mishra
    Participant

    :)

  • #151828

    blakeyman
    Participant

    I have just upgraded to 1.9.5.1 and it has broken my site again!
    Will be switching back to 1.9.4.9 again…
    2 failed upgrades in same day

    Is this a subtle hint to make me spend $34.99?

  • #151829

    sarahweb
    Participant

    hmm how did it “break” don’t want to try just in case

  • #151831

    blakeyman
    Participant

    It destroyed the layout, in particular the menus…
    Development site but take a look
    http://bbr.zapto.org

  • #151833

    blakeyman
    Participant

    It would appear the content of style.css in this latest update is actually empty!

    below is output of style.css

    /*
    Theme Name: Responsive
    Theme URI: https://cyberchimps.com/responsive-theme/
    Description: Responsive Theme is a flexible foundation with fluid grid system that adapts your website to mobile devices and the desktop or any other viewing environment. Theme features 9 Page Templates, 11 Widget Areas, 6 Template Layouts, 4 Menu Positions and more. Powerful but simple Theme Options for full CMS control with easy Logo Upload, Social Networking and Webmaster Tools etc. Responsive is WooCommerce Compatible, Multilingual Ready (WPML), RTL-Language Support, Retina-Ready, Search Engine Friendly, W3C Markup Validated and currently translated into 45 languages. Cross-Browser compatible. <a href="https://cyberchimps.com/forum/free/responsive/">Official support forum</a> (https://cyberchimps.com/forum/free/responsive/)
    Author: CyberChimps.com
    Author URI: http://cyberchimps.com
    Version: 1.9.5.1
    Tags: white, black, gray, light, custom-menu, custom-header, custom-background, one-column, two-columns, left-sidebar, right-sidebar, theme-options, threaded-comments, full-width-template, sticky-post, translation-ready, rtl-language-support, responsive-layout, fluid-layout
    License: GNU General Public License v2 or later
    License URI: http://www.gnu.org/licenses/gpl-2.0.html
    Text Domain: responsive
    
    Responsive WordPress Theme, Copyright (C) 2003-2014 Emil Uzelac, CyberChimps Inc
    
    --------------------------------------------------------------
    WARNING: (BEFORE YOU MAKE ANY CHANGES)
    --------------------------------------------------------------
    Please do not edit style.css or any other Theme files or
    Templates directly. If you do, your customizations will be lost
    as soon as you update Responsive.
    
    WordPress and CyberChimps highly recommends Child Theme.
    
    Read More:
    
    - http://codex.wordpress.org/Child_Themes
    - https://cyberchimps.com/guide/child-theme-example/
    - https://cyberchimps.com/guide-tags/child-theme-2/
    
    */
  • #151837

    sarahweb
    Participant

    wow yeah that is bad – I won’t upgrade then – and will tell all my clients not too either – such a sad state of affairs – I know its free – however you expect free to be done decently, I rarely ask for help so pro isn’t really for me as why pay for something every month you do not use :( – I think I might start looking around for a new base theme for my childs – as I feel we are being forced into the “pro” version for a long time – and well after the two bad updates and the amount of updates recently something has gone quite wrong in their testing procedures – which is very very sad – as was such a reliable company and theme

  • #151840

    blakeyman
    Participant

    Downgraded to 1.9.4.9 again…

  • #151844

    jasonsamuels
    Participant

    When I applied the 1.9.5.1 update manually from the GitHub Repo I noticed that the CSS directory was empty. Simply avoided overwriting that directory, and the update worked fine.

    If you have root access to your web server and have already applied a bad 1.9.5.1 update, you should be able to restore just the CSS directory to fix it.

  • #151845

    blakeyman
    Participant

    I’ve simply replaced style.css from 1.9.4.9
    Officially hacked!

  • #151859

    Jitendra Mishra
    Participant

    Forwarding this issue again to development.

  • #151873

    Ulrich Pogson
    Keymaster

    The style.css is supposed to be empty. The styles are now being loaded from core/css/style.css

    Sorry for the confusion and any issues. Please share your sites when reporting issues.

  • #151879

    Ulrich Pogson
    Keymaster
  • #151883

    alicecampbell
    Participant

    Dear Ulrich,

    many thanks. Very much appreciated. Thank you for all your hard work and your support.

  • #151884

    sarahweb
    Participant

    I have not upgraded any of my sites since the “widgets” disappeared as I am not trusting this on a live site just yet :)

    The styles issue – great – ONLY If the users have not included the css in their child theme – which I wonder if that was the issue by the guy above – again just doesn’t seem to have any continuity any more and this CSS move is really breaking peoples websites – for example this is how we did css in child themes

    @import url(“../responsive/style.css”);

    which as you can now see is breaking cos you moved it …
    Is there anything included in that CSS file which tells it its move – in your theme vs the child theme I mean?

    Agree that “now” the correct way is to NOT include the CSS file in the child theme but I can imagine that a number of people have done and that is why this is breaking things

  • #151888

    alicecampbell
    Participant

    Yes, sorry, can I double check on the CSS issue:
    I am using the child theme – I have my own CSS in the child theme without the
    import url(“../responsive/style.css”);

    If I apply the latest update (which moves the parent CSS into the core folder,
    I take it that my own CSS in the child theme will still apply – in other words, is this still allowed
    after the latest update?

  • #151889

    blakeyman
    Participant

    This will fix your Child theme.

    @import url("../responsive/core/css/style.css");

  • #151891

    Ulrich Pogson
    Keymaster

    There is no need for the @import
    https://cyberchimps.com/guide/update-1-9-3-5/

  • #151894

    Ulrich Pogson
    Keymaster

    @sarahweb I have yet to see a site where the css is broken. Once I see one I give a proper solution.

  • #151899

    sarahweb
    Participant

    alicecampbell – I have not tested it BUT if you do not use
    import url(“../responsive/style.css”);
    in your own CSS
    then it should work as normal as its not replying on the responsive CSS in that place…. BUT not tested

    one of my sites does have this @import and its still breaking :( so I really do not know (and no added the newer css link doesn’t help for me either)

  • #151900

    sarahweb
    Participant

    sorry ulrich posted my site in link in other thread – sorry – and yes css still broken even when using the “new link” as blakeman gives either! and yes most of my sites don’t have this @import – but this one does! http://www.websquared.co.uk

  • #152002

    lic412-8008
    Participant

    Ok, I updated quite standardly to 1.9.5.1 and … voilà! it worked perfectly. Everything is there. Thank you and it was fast.
    One note: you often have messages on updates, things one should do manually. I would love to have a note alongside the update link: alerting me when I need to be careful about ‘that’ specific update / when something more is required. That would really be helpful. :-)

  • #152007

    trauma
    Participant

    I went back to version 1.9.4.9 and that did not change back my child version. Is there something I need to manually add to my child version that was changed when I downloaded the new update?

  • #152010

    trauma
    Participant

    Finally! I copy and pasted the CSS from the 1.9.4.9 to my child version and all is well now. http://dixielandcountry.com … Thanks ya’ll

  • #152032

    Ulrich Pogson
    Keymaster

    @lic412-8008 We do try to do notify users when extra actions need to taken but in this case we did not know that there was going to be an issue. Sorry about that.

    Closing this topic as it has got too big.

  • #151766

    jasonsamuels
    Participant

    I kept clicking refresh on the theme updates page to see if the 1.9.5.1 update would push through before the workday began, so that when my co-workers started clicking the link to the dev site I sent them at the end of yesterday it would look as intended. Was up early tinkering with a couple of final details when I noticed there was a theme update. :(

    Anyway, as the start of the workday approached I grew impatient for the update to publish. So I went to the GitHub repository (https://github.com/cyberchimps/responsive), downloaded 1.9.5.1 from there and installed it manually. Worked like a charm.

  • #151838

    mulli
    Participant

    I will try the new update 1.9.5.1 ONLY on development testing environment.
    I urge you NOT to update a live site to 1.9.5.1.
    Use stable version 1.9.4.9 instead and keep away from bugs.

    The bug shows that the development process is lacking sufficient testing.
    (making us, the users, the testers…)
    Loosing the widgets is too major & critical issue not to be noticed.
    Therefore I expect high chances for finding more bugs. (see the empty style.css file above)
    YOU WILL SEE VERY SOON additional sub-versions with more bug fixes.
    So why hurry and waist time?

    Finally keep in mind that the developers & testers are under huge stress, they need the
    time to recover.

  • #151877

    alicecampbell
    Participant

    I am afraid that I have to add my voice regarding the latest updates. I have not updated anything from 1.9.4.9 until it is confirmed that all the errors have been fixed once for all.
    I appreciate all the work that has been put into this theme and I do hope that this will continue in spite of the very unsubtle push that we should opt for the Pro version which some of us don’t need. Sadly, the free support has changed for very obvious reasons.
    I would prefer to see exactly which files have changed between the updates and where, as I don’t want to rush into any updates without knowing what’s what. This is usually available on wordpress.org – but I can’t see anything for 1.9.5.0 and 1.9.5.1.
    Can you, please, let us know which update is absolutely safe to apply and whether the changes are documented on wordpress.org.

    Thank you.

The topic ‘update 1.9.5.0 : widgets disappeared from dashboard?’ is closed to new replies.