Theme does not install

Home Forums Premium Themes Support ForumTheme does not install ArquitectoTheme does not install Theme does not install

This topic contains 5 replies, has 2 voices, and was last updated by  Milind (CyberChimps Team) 2 months, 3 weeks ago.

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  • #268900

    rudi
    Participant

    The .zip file was downloaded from the cyberchimps website today.
    i tried to install on different WP systems, always get this message

    please help!

    Installing Theme from uploaded file: Arquitecto-Theme-Package.zip
    Unpacking the package…

    Installing the theme…

    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme install failed.

  • #268944

    Hi,

    You are facing the issue as you are uploading incorrect zip.
    You don’t have to directly upload the zip file which you have downloaded.
    1. First, Extract the downloaded Arquitecto-Theme-Package.zip file.
    2. You will find the “Demo Data” folder and the “Theme” folder in it. Open this “Theme folder”.
    3. Here you will find the actual installation zip file i.e arquitecto.tar.gz. Please upload this zip file while installation.

    Do let me know if you are still facing the issue.
    Thank you

  • #268989

    rudi
    Participant

    Thank you for your explanation.
    Successfully installed the theme on a WP 4.7.2 installation.

    But on a 4.8 installation it does not install.
    There is an entry on the Dashboard under Appearance “CyberChimps Account” which is not there on the 4.7.2 installation. Have entered the credentials there, but they are rejected (no mistyping from my side !!).
    It runs with Theme iFeature Pro, which in the list of Themes appears twice – 1 active and 1 inactive.
    The WordPress error message the comes when uploading the arquitecto Theme says:
    Are you sure you want to do this?<br>
    Please try again

    When “Please try again” is clicked it just goes back to the Themes overview page.

    What do i do wrong ?

  • #269036

    Hi,

    I think you are using 2 WordPress account – WordPress 4.7.2 and WordPress 4.8?
    – Which theme is currently active on both the WordPress sites?
    Regarding the Cyberchimps account tab in Appearance, it will only appear if the CyberChimps theme is active.

    According to my understanding, there are 2 issues.
    1. ifeature theme is active on WordPress 4.7.2. The details are rejected when you try to enter them in Appearance–>Cyberchimps account tab.
    – Can you please try to enter your CyberChimps account user name (not email) and password? Let me know if you are still facing the issue. Also, please let me know the error details.

    2. Arquitecto theme is not getting installed on the WordPress 4.8.
    – Can you please share the screen shot of the error so that I can check it and assist you better.

    Also, please share both your site URLs too.
    Thank you.

  • #269044

    rudi
    Participant

    1. using the username instead of e-mail works – sorry my fault
    2. both instances of WordPress are now 4.8
    3. A = rudischmit.eu B = rsmainpi.schmit.koeln
    4. A runs with arquitecto now, still very basic
    5. B runs with iFeture Pro 5 as arquitecto does not install
    6. a screenshot of the error message (not very useful text ..) is on the entry page of B.
    7. i can give you access to B. as an admin but you’ll have to give me an e-mail address i can send the credentials to – dont want that to appear in the Support Forum

  • #269108

    Hi,

    So the issue is, the theme is not getting installed on this https://rsmainpi.schmit.koeln/ site.
    Can you please raise an email ticket here https://cyberchimps.com/contact/ and share your WordPress account admin details? I would like to try the theme installation.

    Moreover, Please let me know how to recover the site when it shows the message? Is the back button redirects to the admin dashboard?

    Also, please provide the link of this forum for reference.
    Thank you.

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