Responsive Pro – Theme Options Won't Save

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This topic contains 43 replies, has 8 voices, and was last updated by  bloohair 4 months ago.

  • Author
    Posts
  • #261728

    stasia
    Participant

    I am trying to change the favicon and copyright text. When I click the favicon Upload button, nothing happens. When I change the copyright text and click Save Options, it goes back to “Default copyright text”. http://www.websterdigitalmarketing.com/

  • #261729

    stasia
    Participant

    I’m also trying to turn off the featured image on the single blog post page. When I uncheck that checkbox and click save, then go back to the Templates page, it has “Post Byline Author Bio” unchecked instead! This is really frustrating!

  • #261747

    zulfubektas94
    Participant

    I have that same problem. I can not change the home page

  • #261756

    Hi,

    Thanks for letting us know this issue.
    We are looking into this problem and will definitely try to fix it.

    Till then please check if there exist a plugin conflict due to which you are facing this issue.
    Try deactivating all the plugins and check if you are still facing the issue.

    Moreover, can you please let me know the version of PHP, wordpress and the theme version you are using?

    Thank you.

  • #261765

    stasia
    Participant

    I disabled all the plugins and tested it with the copyright text. It still wouldn’t save my changes.

    Theme: Responsive Pro version 1.2 (I also have the “Responsive Add Ons” plugin installed and enabled)
    WP version: 4.7.2

    I don’t know the PHP version. I’m on GoDaddy in a managed WordPress hosting package.

  • #261784

    zulfubektas94
    Participant

    Hello there. I dont know English. For that reason the translation may also be a bit ridiculous.
    The problem also continues in Responsive Pro. Theme settings can not be changed.

    But there is a situation like this. The settings made from the customization option can be changed.

  • #261786

    Hi,

    Thanks for sharing those details.
    Please bare with us, we will be fixing the issue soon. Till then you can use “Customize option” to change the copy right text.
    Please go to Appearance–>Customize–>Footer Setting and add copyright text. Save the changes and check the result.

    Let me know if the Customizer option also doesn’t work.
    Thank you

  • #261807

    stasia
    Participant

    Changing the copyright text through the customize menu does work. However, that still doesn’t allow me to change the other settings I want to change:

    1. Remove the featured image from the blog page.
    2. Add a favicon

    Thanks,

  • #261852

    Hi,

    Are you using Google Chrome browser? The theme options doesn’t work on Chrome browser. We are fixing this issue and will release an update soon.
    For the time being can you please try changing the browser may be to Mozilla Firefox? Theme option works fine on firefox.
    Let me know if you are still not able to update the settings.
    Thank you.

  • #261908

    stasia
    Participant

    I was using Chrome. It appears that it works perfectly with Firefox, which solves my immediate problem.

  • #261935

    Pallavi Chanodia
    Keymaster

    @stasia, @zulfubektas94,

    We have released any update to Responsive pro theme to fix the issue with theme options not getting saved. Pleawe download latest theme and it should work.

  • #262030

    stasia
    Participant

    I just updated the Theme in WordPress on the updates page. The Options are still not saving when I use Chrome.

  • #262092

    Hi,

    Can you please confirm once that you are using version no 1.3 of the Responsive Pro theme ?
    If yes, can you please clear your browser cache once and test again ?

    Thanks.

  • #262103

    stasia
    Participant

    I’m actually on version 1.2. It doesn’t have an option in my Updates menu to update to another version. Should I download the theme from your website and add it as a new theme?

  • #262106

    stasia
    Participant

    Also I just tried saving some new home page options using MS Edge and it didn’t save them there, either.

  • #262161

    Hi,

    Please download the latest version of the theme from My Account > Downloads and try once.
    Let me know if the issue still exists.

    Thanks.

  • #262212

    stasia
    Participant

    I downloaded the theme as you specified. Then I went to Themes -> Add New and uploaded the zip file like it was a whole new theme. It installed, but it doesn’t seem to have updated the theme. When I go to the themes page and look at it, it’s still version 1.2.

  • #262289

    Hi,

    Apologies for the issue you are facing.
    There was the issue in the theme while saving the settings. We have fixed this issue and released another update.
    The latest version of the Responsive free theme is 1.4. Please update the theme one more time and let me know if you are still facing the issue.
    Thank you.

  • #262362

    stasia
    Participant

    I tried downloading the new theme “responsivepro”, which is the one I’m using (not the free) and I tried to upload it to my WordPress. I got the following error:

    Unpacking the package…

    Installing the theme…

    Destination folder already exists. /home/content/p3pnexwpnas16_data03/76/3810876/html/wp-content/themes/responsivepro/

    Theme install failed.

  • #262411

    Hi,

    You are getting this error as there already exist a responsive pro theme and you are again trying to install the same theme again.
    You must have received the notification regarding the update. please go to Appearance–>Themes. Move to the responsive pro theme and you will find the update link on the responsive pro theme screen shot. Please click this update link to update the theme.
    Let me know if you are still facing the issue.
    Thank you.

  • #262503

    stasia
    Participant

    I do not have any option to update my theme. Attached is a screen shot. Screen shot of theme update box.

  • #262504

    stasia
    Participant

    Screen shot

  • #262521

    Hi,

    I think you are facing problem for updating the theme to version 1.4. I can help you with that.
    Can you please raise an email ticket here https://cyberchimps.com/contact/ and share your wordpress admin details and CPanel details?

    Moreover, please provide the link of this forum topic in the email ticket for the reference.
    Thank you.

  • #262575

    bloohair
    Participant

    I’ve just purchased Responsive Pro 1.4 and have the same issue.
    The theme options do not save!
    This theme has been brilliant until now – I’ve been using it for years as it is so flexible, however, I’m running into a problems with Child theme not overriding the parent theme and now this.
    Please can you help asap as I have a deadline.

  • #262581

    bloohair
    Participant

    Minor Theme options will save in the Customiser area.

  • #262606

    Hi,

    You said you are using a child theme. Can you please activate your parent theme and check if the settings are working?
    Moreover can you please let me know which specific options you are facing issue with, so that I can check those settings on our test server?

  • #262617

    bloohair
    Participant

    Hi, thanks.
    I have just switched to the parent theme and input the Headline and Subheading, plus changed the layout to use Full Width Reverse. Saved and it returns to default.
    If I add those into the Customiser area, then is saves fine. But I cannot disable the call to action button here, and anything else I do in the Theme Options just reverts to default. After successfully saving in the Customiser area, I added a Social Media link in the Theme options and everything went back to default – all content lost.

    If you want to log in, please send me an email and have a look yourself.

    [email protected]

    This is happening on my local host as well as on the hosting (SiteGround) – so is not specific to the hosting I would guess.

    Please take a look at http://77.104.132.42/~explori9/alphaexecutive.co.uk/

  • #262618

    ronenmayer
    Participant

    Hello,

    I have the same problem. I deleted the theme and uploaded the 1.4 version, and still have to work through the “Customize”.
    This theme worked for me fine as free version. So i decided to upgrade to pro, especially for this theme.
    Very disappointing.

  • #262621

    bloohair
    Participant

    Yes, Ronen.
    The Theme Options thing needs sorting out.
    There’s also an issue with Child theme not overriding Parent theme – I think it’s a WordPress 4.7 thing as everything was fine until then.

    Waiting for them to sort this out. I’m not upgrading any sites to the new theme until it’s sorted.

    • #262622

      ronenmayer
      Participant

      If you don’t see your css changes try to view in another browser.
      Sometimes it is just that.

  • #262629

    bloohair
    Participant

    Yep, that was the first thing I did, checked it in different browsers and emptied the cache.
    All the same

    :(

  • #262658

    bloohair
    Participant

    I switched to Chrome as opposed to Safari, and now the Theme Options do save.

    Looks like Safari on Mac is not playing ball.

  • #262711

    Hi,

    Apologies for the delay in replay.
    I checked the theme on safari browser and found the issue. Its a bug. Thanks for letting us know this issue.
    Theme options doesn’t work properly on safari browser. Save option button resets the site to defaults theme. We will fix this issue an release an update soon. I will let you know once the update is released.
    For the time being, please try switching the browser may be to firefox or chrome as theme options works fine on both these browsers.

    Thank you.

  • #262738

    bloohair
    Participant

    Thank you

  • #262762

    Hi,

    We have Fixed the theme options issue for Safari browser and released an update. Please update your theme and let me know if you are still facing the issue.
    Thank you.

  • #263492

    bloohair
    Participant

    We will test that and let you know.

  • #263804

    Hi,

    Yes sure. test it and let me know if you are still facing the issue.
    Thank you.

  • #263839

    bloohair
    Participant

    So far the latest version of theme seems to have resolved the Theme Options in Safari.
    At least on the Local Host environment – can’t risk testing the live site at this point, but we will assume all is OK now.

  • #264123

    Hi,

    Ok. You can keep the backup of the theme and try it on live. There shouldn’t be any issue.
    Thank you

  • #265364

    fr
    Participant

    Milind (CyberChimps Team)

    Keymaster

    Hi,

    Are you using Google Chrome browser? The theme options doesn’t work on Chrome browser. We are fixing this issue and will release an update soon.
    For the time being can you please try changing the browser may be to Mozilla Firefox? Theme option works fine on firefox.
    Let me know if you are still not able to update the settings.
    Thank you.

    Sorry, but that isa flat out LIE!
    regardless of safari, chrome, firefoc or my friggin toilet, the so calle dtheme options don’t save sh*t

    I do not even get support request ACKNOWLEDGEMENTS from you guy, pay for “PRO” shit, and all I get is a Theme (Responsive Pro) That basicall destroys the whole page, no more wp-admin login nothing.

    going back to responsive with pro plugin, same as the initial user stated, theme options don’t save shit.

    All I can do go to the “upgrade” button, wich tells me to buy what i already own.

    Thank you so much, all 5 star rated cyberchimps heroes. I feel ripped of and massively bullshitted.
    Where are your reviews from? guatemala for 5 cents a review?

    Seriously angry by now !!!

  • #265402

    Hi,

    I think before using the responsive pro theme you were using Responsive free theme with Responsive pro plugin. The Responsive pro plugin might be active when you installed Responsive pro theme.
    The Responsive pro plugin is not compatible with Responsive pro theme.

    Regarding the theme options not getting saved, we have fixed this issue in the version 1.3.

    There might be a plugin conflict due to which the options are not getting saved. Can you please try deactivating the plugins and check if you are able to save the changes.

    If you are not able to use your site due to Responsive pro theme, you can delete or rename the theme from your CPanel account to recover your site. Please log in into your CPanel account and go to /wp-content/themes/. Here you will find the Responsive pro theme. Please rename it and reload your site. The site should be moved to the default 2017 theme.
    You can now rename the theme to its original name.

    If you are still unable to recover the theme I can help you.
    Can you please raise an email ticket here https://cyberchimps.com/contact/ and share your Site URL, WordPress admin access and the Cpanel access. Also, please share the reference to this forum link.

    We do not want our customers to face such kind of experience. Please raise an email ticket and share the details, so that we can quickly sort out the issue.

    Thank you.

  • #265598

    bloohair
    Participant

    Sorry, but I am unable to start a new thread in the Responsive Pro Forum, it bounces me out whenever I start a new topic, so I’m putting a new query here:

    Warning: sprintf(): Too few arguments in /home/explori9/public_html/deliatournay-godfrey.co.uk/wp-content/themes/responsivepro/pro/functions.php on line 306

    I get this on the Blog page, please can you fix it.
    Thanks

    But I think I’ll email you.

    • #265661

      Hi,

      I think you have raised an email ticket regarding the same issue and I have replied you there.
      Please find my reply and let’s continue the discussion over there.
      And yes, we are fixing this issue and will release an update soon.

      Thank you.

  • #265674

    bloohair
    Participant

    Thanks

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