March 23, 2018 at 4:23 pm #288870
I´ve purchased Responsive Pro Template years ago, but still using it.
No i´m not a Club member anymore and can´t authentificate for updates.
But what really annoys me is the hint to authetificate on every site in the back end.
How can I disable or remove the
“Please enter CyberChimps Account Details in order to receive auto updates when available.”
March 30, 2018 at 2:15 am #289505
Sorry for delay in reply. The user authentication is added in theme so that user can update theme easily using their admin dashboard after verification. Without that you wont be able to get the updates. Sorry – but there is no way to remove that without changing the code in theme.
I hope this is clear. Do let me know if there is anything else we can help you with.
Have a great day
April 1, 2018 at 10:25 am #289887
But i can´t login via the dashboard. Yes, i use the username not the email-adress.
And it´s annoying that the user authentication appears on EVERY site in the backend.
If i can´t login I don´t need this reminder.
April 3, 2018 at 5:31 pm #290200
Are you able to login on site using same credentials ? Please let me know if you try to enter same credentials in dashboard does it give any error? In that case please reply to this topic with details and if possible share password using our contact form http://cyberchimps.com/contact/ so that I can try to quickly check the issue.
Have a good day
April 4, 2018 at 7:48 am #290282
Yes, I can logon to the site with the same credentials and yes I still cant login in the WordPress-Backend mask of Cybershimp.
April 5, 2018 at 11:32 pm #290448
Can you please try to change your password on site ? To do so please login to site and go to ‘My account’ – Profile and change the password. Now try to login with these new details in theme. If still it does not work then please share your login details using contact form on our site using link http://cyberchimps.com/contact/
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