invalid account details

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This topic contains 1 reply, has 2 voices, and was last updated by  Milind (CyberChimps Team) 1 week, 4 days ago.

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  • #278500

    jamane
    Participant

    Invalaid account details keeps popping up. Website keeps throwing error trying to establish database because the theme isn’t updating. I purchased another year subscription. Website keeps crashing

  • #278827

    Hi,

    Thanks for renewing your product.
    I think you are facing this issue while authenticating your CyebrChimps account. If you are trying to authenticate your CyberChimps account, please try entering your username (not email) and password and then click authenticate button.
    Try it and let me know the result.

    Regarding the error, can you please let me know the version of the theme and WordPress you are using? Also, please share your site URL too.
    The latest version of the Parallax Pro theme is 1.3. Please update your theme if it’s not up to date and then check the issue.

    Thank you.

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