Header image does not fit when using recommended dimensions

Home Forums Premium Themes Support Forum Delight Header image does not fit when using recommended dimensions

This topic contains 7 replies, has 2 voices, and was last updated by  Kaustubh (CyberChimps Team) 1 year, 3 months ago.

  • Author
    Posts
  • #244166

    kathleen
    Participant

    Hi there,

    I decided to give Delight a try, and the header image is customizable and the documentation suggests an image that is 1800×400. I created and uploaded an image that size, and included the site name so that I could remove the site name from the header area.

    But when the image is displayed, it’s severely cropped, removing about half the height. Then under the menu there is a black band.

    Anything I can do here to allow the full size header image as described in the specs, and not have this other strange header behavior?

    Thanks,

    Kathleen

  • #244220

    Hello Kathleen,

    I need to check your header image so could you please share a link to your site?

    Thanks.

  • #244606

    kathleen
    Participant

    Hi there,

    Sorry for the slow reply, I didn’t get an email notification of your response.

    The header I mention is currently visible at:

    http://chicagodoula.net/

    Thank you,

    Kathleen

  • #244619

    Hello Kathleen,

    Thanks for sharing the link. Sorry I just checked and realized you are using a GoDaddy theme.

    And as GoDaddy have modified the theme, we can’t provide support for it. The themes are managed and customized by their support.

    So please contact GoDaddy for it.

    Thanks.

  • #244659

    kathleen
    Participant

    Hi there,

    Usually your tech support is excellent, but that answer makes no sense at all. I downloaded that theme from the “available downloads” in my account, and installed it on a site hosted by BlueHost.

    Go Daddy is not in any way involved. It’s your theme, unchanged from download.

    Please look at this again and let me know what you figure out.

    Thank you,

    Kathleen

  • #244700

    Ah – I sincerely apologize for the confusion. Yes delight is a Cyberchimps theme.
    Don’t know why I just got confused your site with some other one !

    Please try using below rule to increase your header image and to hide the black bar :

    #contact_bar_container{
    	display: none;
    }
    #masthead{
    	height: 235px;
    }
    

    Do let me know for further queries. Alternately as you are a Plus member you can use https://cyberchimps.com/plus/contact to get assistance with advance CSS.

    Thanks.

  • #244785

    kathleen
    Participant

    No problem about the mixup, it happens, and this solution worked well.

    Thanks so much!

    Kathleen

  • #244823

    That’s Great – Glad to know that :)

    Thank you !

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