Error 500 after Install of SlideDeck

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This topic contains 7 replies, has 2 voices, and was last updated by  Milind (CyberChimps Team) 2 months, 1 week ago.

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  • May 9, 2017 at 9:48 am #265130

    fontanasteve
    Participant
    ☆

    Hi There, started a new project for a client and decided to use Grandstand Pro. It wouldn’t install (kept hanging at “Unpacking …”) however, I uploaded the theme via FTP and it activated OK.

    Prompted to install SlideDeck, clicked the link, it installed OK. When I came to activate the plugin, it hung and then I started to receive 500 Error. I can now only get to the wp-admin login and no further.

    Site is: http://www.divelanzarote.com/newsite

    Any suggestions?

    Thanks

  • May 9, 2017 at 9:52 am #265131

    fontanasteve
    Participant
    ☆

    Sorry, site is at http://www.divelanzarote.com/new

  • May 10, 2017 at 5:03 am #265172

    fontanasteve
    Participant
    ☆

    I have renamed the SlideDeck Folders on the server (adding an underscore before) and the site is at least accessible now.

  • May 11, 2017 at 4:40 am #265252

    Milind (CyberChimps Team)
    Keymaster

    Hi,

    Were you facing any error/warning while installing the theme?

    Moreover, can you please share the screen shot of the error?
    Also, can you please try deactivating all other plugins and then try to activate the SlideDeck plugin check if the issue is getting replicated.

    Let me know if you are still facing the issue.
    Thank you.

  • May 11, 2017 at 7:49 am #265260

    fontanasteve
    Participant
    ☆

    Hi,

    Well, I uninstalled everything, deactivated the plugins, re-installed through WP Upload and the theme installed fine. Then, followed the prompts to install recommended SlideDeck3, it installed fine and activated.

    I have now reactivated all plugins except for The Events Calendar which appears to be causing a fatal error.

    Thanks for your help!

  • May 11, 2017 at 11:22 pm #265280

    Milind (CyberChimps Team)
    Keymaster

    Hi,

    No problem. I am glad to help you.
    Let me know if you need any more help.
    Thank you.

  • May 12, 2017 at 4:15 am #265300

    fontanasteve
    Participant
    ☆

    Thanks very much. Actually, just one other question and that is – Is there just the Black skin for Grandstand?

    Thanks

  • May 14, 2017 at 1:41 am #265355

    Milind (CyberChimps Team)
    Keymaster

    Hi,

    The default skin color for the Grandstand theme is black only. If you are looking to change the color of any element or the section, you will have to use Custom CSS option.

    Thank you.

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