CyberChimps Account Plugin Will Not Authenticate

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This topic contains 2 replies, has 2 voices, and was last updated by  Milind (CyberChimps Team) 4 months, 3 weeks ago.

  • Author
    Posts
  • #268758

    Beau
    Participant

    I am trying to authenticate with my club account from within a WordPress site. After entering the same username (email address) and password I use to log in to the CyberChimps website, the plugin states “Username or Password is incorrect. Please check your credentials and authenticate again.” I only have one username/password and I have entered it numerous times. Is there another step I am missing?

  • #268759

    Beau
    Participant

    SOLVED: I finally figured out that I had to enter the username that is in my account profile. Rookie mistake.

  • #268774

    Hi,

    Yes, you will have to enter your user name to authenticate your account.
    Glad to know that you were able to authenticate the details.

    Thank you.

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