Can\'t Authenticate

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This topic contains 2 replies, has 2 voices, and was last updated by  Milind (CyberChimps Team) 3 months, 1 week ago.

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  • #281754

    Markee
    Participant

    When I go to “Cyberchimps Account” on my site I get the screen below. When I put in my cyberchimps username and password it comes back with “Username or Password is incorrect. Please check your credentials and authenticate again.”

    I am using what I used to get on this page. Tried changing password and trying that but no luck

    Enter CyberChimps Account Details

    To receive update notifications and to update automatically, please authenticate your access using your CyberChimps Login Credentials
    Username or Password is incorrect. Please check your credentials and authenticate again.
    User Name

    Password

    Authenticate

  • #281755

    Markee
    Participant

    Ignore question… solved it… I had used email address rather than user name. Duh!!

  • #281827

    Hi,

    No problem.
    Let me know if you have any more queries.

    Thank you.

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