Architecto failing to install successfully

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This topic contains 14 replies, has 4 voices, and was last updated by  Milind (CyberChimps Team) 6 months, 2 weeks ago.

  • Author
    Posts
  • #255250

    doncobb
    Participant

    I just bought Architecto, since I can’t get iFeature Pro 5 to work. Architecto won’t install successfully. I get this message:

    Fatal error: Call to undefined function array_column() in /home/content/43/13970043/html/wp-content/themes/arquitecto/inc/custom-functions.php on line 30

    I went in to my hosting account to delete the install and then reinstalled it. Not working at http://doncobb.com

    Any help or should I just abandon these CyberChimp themes since none of them are working right for me? http://twylaandcompany.com can’t get boxes to work there, already deactivated all my plugins one at a time to no avail. I notice there isn’t even a LISTING for Architecto in the dropdown for this forum.

  • #255269

    Hi,

    Apologies for the inconvenience that you are facing.
    In order to fix this issue asap, I am raising a ticket on your behalf at [email protected] and our technical team would get back to you asap on this.
    Please check and reply on that ticket and lets continue discussion there.
    Thanks for your patience.

  • #255381

    doncobb
    Participant

    How do I check a “ticket”? I haven’t received email confirmation of a ticket. I don’t see it in my profile anywhere. Please, how do I check all the tickets you raised for me, Prasada? Thank you…

  • #255384

    Hi,

    I have raised a ticket on your behalf at [email protected] to your email id: [email protected]
    You might have received the mail regarding it.
    Can you please check and reply via email so that we can continue discussion there.

    Thanks.

  • #255539

    doncobb
    Participant

    I have no ticket. I have no email from CyberChimps except your emails. Architecto looked like a nice theme so I bought it. It’s still not working. I’ve deleted it from my file manager and reinstalled it twice – it gives me this error message:

    Fatal error: Call to undefined function array_column() in /home/content/43/13970043/html/wp-content/themes/arquitecto/inc/custom-functions.php on line 30

    I don’t do code. I’m just an amateur. I have gotten no support at all except for you telling me that “there is a ticket” but there is no ticket that I can see, and there is no support that I can see, either. How do I get my money back? This isn’t support. This is absurd.

  • #255565

    Hi,

    Oh! Sorry for the inconvenience caused to you.
    It might due to some technical issue that the mail did not reach out to you.
    I have received your ticket, please follow up at [email protected] for the solution on this issue.

    Thanks.

  • #255635

    doncobb
    Participant

    I emailed you my login info, and asked how and where to put that code modification. Thanks.

  • #255769

    Hi,

    Okay, I have mailed you the fix via your ticket at [email protected]. Please refer the reply thread for more details on email ticket.

    Thanks.

  • #255770

    doncobb
    Participant

    I asked you to please be more specific in your instructions about entering that code. I’m not a professional. I rely on professionals like you to give me direction when your themes aren’t working on my sites. Please be more specific: Enter that code where? Into which file? At the beginning or at the end of the existing text? Thank you for your help.

  • #255918

    Hi,

    I understand your concern.
    We have sent you the updated zip file consisting the fix in the email ticket.
    Please continue discussion there for further queries.

    Thanks.

  • #264944

    michener
    Participant

    Same problem here.

  • #264945

    michener
    Participant

    Updating to php 5.5 fixed that error, but getting a couple others. Will post if fixed.

  • #264946

    michener
    Participant

    Was original poster’s problem solved???

    Clean new install of WP, no plugins.

    Got error per original poster.

    Updated WP to 4.7.4.

    Updated php from 5.4 to 5.5.

    Front end of site then displayed theme properly.

    But in admin get below errors or a variation on various pages, i.e. on some pages don’t get the first one. Error appears, but so far, admin pages/actions seem okay.

    Couldn’t log in at wp-admin without deactivating theme by renaming directory.

    (I’m still playing with it, and may give up on this theme, but if I leave it alone, I’ll supply url.)

    Warning: Cannot modify header information – headers already sent by (output started at /home/bakerdesignbuild/public_html/wp-content/themes/_arquitecto/cyberchimps/options/options-sanitize.php:1) in /home/bakerdesignbuild/public_html/wp-includes/pluggable.php on line 1195

    Warning: Cannot modify header information – headers already sent by (output started at /home/bakerdesignbuild/public_html/wp-content/themes/_arquitecto/cyberchimps/options/options-sanitize.php:1) in /home/bakerdesignbuild/public_html/wp-includes/option.php on line 828

    Warning: Cannot modify header information – headers already sent by (output started at /home/bakerdesignbuild/public_html/wp-content/themes/_arquitecto/cyberchimps/options/options-sanitize.php:1) in /home/bakerdesignbuild/public_html/wp-includes/option.php on line 829

  • #264947

    michener
    Participant

    My apologies. I was using one plugin (disable canonical redirection) to allow for an .html placeholder page. Turning it off fixed the header errors. So php version is the solution.

  • #265026

    Hi,

    Thats Great!!! Glad to know that the issue is fixed.
    Thank you.

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