Imagine a visitor scrolling through your products, spending time on your website, and showing traits of a potential buyer. But, there’s no purchase made, and the visitor leaves.
Was it because they didn’t find the product or were confused with too many options?
Well, it can be both. Adding a live chat plugin to the WordPress website will help you tackle both scenarios easily. And that’s not all. Live chat can help convert users into loyal customers who keep coming back.
Using expert recommendations, we have curated a list of the best live chat plugins for WordPress.
Let’s have a look!
What is a WordPress Live Chat Plugin?
Live Chat Plugin is a tool integrated into a WordPress website to facilitate real time communication between site visitors and the website. The plugin improves user engagement by providing immediate assistance, answering queries, and resolving issues in real time.
Many studies validate the fact that live chat is pivotal for customer satisfaction. Here are some facts to consider:
- 42% of consumers don’t like to be put on hold and hence are more inclined towards live chat as a support tool.
- Customer satisfaction is bound to increase by live chat support mid purchase as 44% of customers prefer instant answers from a live person while they are making their buying decisions.
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Benefits of using WordPress Live Chat Plugins:
Live chat plugins can be a game changer for WordPress websites. Here are some benefits:
- Real Time Customer Support: Users get instant assistance with their issues, Thus leading to higher customer satisfaction.
- Increased Engagement: Live chat encourages users to interact with your site.
- Quick Problem Resolution: Troubleshooting and resolving issues is faster than ever.
- Lead Generation: Live chat can be used to capture leads by initiating conversations with visitors and guiding them through the sales funnel.
- Cost Effective: Live chat can handle multiple queries simultaneously, reducing the need for a large support team.
- Feedback Collection: You can gather valuable feedback from users to enhance your products or services.
Implementing a live chat plugin is like giving your website a 24/7 receptionist!
Whether you want to crank the personal touch up or give an immediate solution to your customer’s query, nothing beats live chat for WordPress.
However, the internet is flooded with several options, and it can be confusing to choose an effective live chat plugin that can cater to your business needs.
That’s why we are here to make the selection process simple for you:
Top WordPress Chat Plugins
We’ve listed the best WordPress live chat plugin below. So, settle down, and let’s get started!
1. ProProfs Live Chat
ProProfs Live Chat WordPress plugin is a robust tool that helps businesses communicate proactively with their visitors. It empowers service reps to resolve customer’s issues faster than ever. With their ‘live chat system’ in place, this WordPress live chat plugin can easily predict your customers’ behavior, for example, what page they are on and what they are going to write.
Features:
- 50+ integrations like CRM, help desk, and knowledge base platforms to help users create their own support bundle.
- Canned messages to reduce response time.
- Chat greetings to provide proactive support to customers in real time.
- Announcements to keep customers and visitors updated on the latest offers and discounts
Pricing:
Users can find both free and paid plans with ProProfs Chat. The paid plan starts at $15 per month.
2. LiveChat
LiveChat is one of the best WordPress live chat plugins that is really easy to use. This comes with an appealing chatbox placed conveniently at the bottom of the webpage. It is easy to access, just a click and you are ready. After having the conversation, your customers can leave feedback and rate their overall experience with your team.
Features:
- The chat window is easy to customize.
- All-in-one dashboard to control all conversations.
- Customer interaction is marked with colorful circles showing the waiting time of customers.
- Previous chats can be recorded.
Pricing:
They offer a 2 week free trial for every new user, but you can get an exclusive 30 day extension.
3. Olark
Olark is a feature packed live chat for WordPress, which is equipped with a smooth widget integration for easy functioning. It gives you the option to personalize your chatbox widget, which offers consistent customer support.
Features:
- Easy monitoring of the frequency of chat, the responsiveness of the operator, and customer satisfaction.
- Seamless managing of service reps.
- Chat history and detailed transcripts of the conversation are available.
- Service reps can see what visitors have in their shopping carts.
Pricing:
Altogether, there is a 14 day free trial. After that, you will have to select a paid plan that starts from $17 a month.
4. Pure Chat
Pure Chat is a 100% free and best live chat plugin for WordPress that you can use to get engaged in a conversation with multiple users at a time. The history is also retained in the chat, so you can resume chat from where you left off.
Features:
- Easy access to unlimited chats and conversation history.
- Dedicated iOS and Android mobile apps available
- Canned responses for faster replies.
- Visitors get the option to email their questions via the offline display indicator.
Pricing:
The free version of Pure Chat offers you 15 chats per month and 3 users. Furthermore, If you want more features and chats, the subscription plan starts from $39/month and comes with unlimited chats.
5. Tidio Live Chat
If you want to add Live Chat to WordPress, look no further than Tidio. This plugin offers the main functionality of the pro plugin for free. The best thing about this chat app is that it adds bots so that you can show relevant chats to your customers.
Features:
- Real time tracking of customer’s activity and initiation of chat
- An integrated widget that has 21 pre translated language packs and can support 183 languages.
- Color schemes are customizable.
- Chat requests on different channels can be managed in a single panel.
Pricing:
Tidio is free for three chat agents. Altogether, if you want extra features as per your requirements, premium plans start at $ 16.80 per month.
6. Comm100
Comm100 is enterprise grade live chat software for WP websites that enables you to have a panoramic view of visitors and provide them with exceptional live support. The plugin allows you to add a Live Chat button and a monitoring code on your website pages by following a few steps.
Features:
- Comprehensive live chat reports, full live chat customization, customer rating option, intelligent live chat invitation, live visitor monitor & tracking.
- Multiple mobile live chat apps for iPhone, iPad, and Android devices.
- The plugin acts as a ‘contact us form’ even if you are offline and keeps track of the inbound messages.
- Facilitates the sharing of images and screenshots
Pricing:
If you want to test the plugin, create a 15 day trial account free of charge.
7. Zendesk Chat
Zendesk is a robust plugin offering Live Chat for WordPress that’s 100% optimized for mobile and has a user friendly dashboard. Moreover, the plugin is incredibly popular for its helpdesk program that enables you to manage your customer support requests (inbound and outbound), offering a seamless customer experience.
Features
- ‘Wait time’ metrics are offered along with chat analytics.
- Plugin can be easily combined with social media and the ticketing system to provide omnichannel support.
- Get chat routings, chat ratings, and feedback.
- Available in more than 40 languages
Pricing:
In any case, a free version of this tool with basic features is available. So, if you want additional features, the premium version starts at $14 per month.
8. HappyFox Chat
HappyFox Chatbot is a custom built chatbot solution that’s specifically designed to cater to your emerging business needs. This WordPress live chat plugin allows you to answer common user questions and helps your team focus on potential customers solely.
Features:
- Unlimited agents and chat history features.
- Customizable widgets and mini dashboards.
- 100% secure and offers exact statistics and analytics.
- Highly optimized for mobile and offers automated notifications
Pricing:
Its pricing starts at $29.00 per month.
9. Acquire
Acquire is a robust WordPress live chat plugin that equips enterprise teams with the digital tools required to offer a smooth customer experience. The plugin offers multiple features that include video calling, secure co-browsing, AI chatbots, and live chat.
Features
- Users can access live call recordings, live text chat, and live voice calls.
- Comes with multiple extensions and plugins.
- Live video assistance to resolve customers’ queries with ease.
- Provides exact statistics and analytics
Pricing
Its subscription is available at $40 per month and with a minimum of 5 agents.
10. Intercom
This plugin is one of the most popular and highly recommended live chat plugins for WordPress that can be integrated with your SaaS product. It can send targeted messages as well as shoot automated chats to your customers and visitors.
Features:
- Offers a dedicated help desk and basic CRM.
- Plugins can be enhanced with different apps and chatbots.
- Offers Email marketing, i.e., outgoing messages combined with campaigns.
- Offers multiple knowledgebase articles.
Pricing:
You’ll have to pay for the number of users. For up to 1,000 users, the prices start at $49 per month, and with more than 50,000 users, you pay $409 per month.
11. Freshchat
Freshchat is a live chat plugin that’s exclusively designed for small teams. The plugin helps businesses to convert website users into customers by solving their queries on time. It helps you to send proactive campaigns to users based on their actions and behavior.
Features
- The widget sits right inside the CRM or helpdesk apps
- Conversations can be categorized into a topic based message channel
- Notifications so that users can discover vital conversations
- Chat History for the ease of service reps
Pricing
The pricing of Freshchat starts at $19.00 per month.
12. Drift
This is a great plugin to offer real time support to customers. It comes with in app messages that target visitors who never opened your emails. It provides you with actionable feedback that you can use to create products that your customers love.
Features:
- Real time notifications so your team can instantly respond.
- Fetches email addresses of customers so you can catch up later.
- Provides 24*7 chat assistance.
- Offers browser targeting
Pricing:
This plugin is free. If you want more features, the price starts at $50 per month for the standard version and $500 per month for the pro version.
13. HelpCrunch
HelpCrunch is an effective plugin that effectively combines modern live chat, auto messaging, in app messenger, ticketing, and email automation to offer robust customer service and sales.
Features:
- All around communication platform designed for SaaS and web services, e-commerce, and online to offline businesses
- Real time messaging and ticketing systems to drive customer engagement.
- Help desk to offer round the clock assistance.
- Personalized Email Marketing Campaigns.
Pricing:
This is free for 14 days. To avail of more features, the plan starts at $15 per month.
14. LiveAgent
LiveAgent is another cool plugin offering live chat for WordPress that can help in integrating call center functionality into a comprehensive multi channel help desk solution. The plugin helps you to centralize phone calls from your website or landline into a single place to provide world class customer service.
Features:
- Offers call recording, call logging, and call scripting features.
- Effective management of campaigns to drive sales.
- Escalation Management
- It offers an interactive voice response (IVR) to interact with the customer instantly.
Pricing
There’s a free trial you can use. The pricing, however, starts at $15.00 per month.
15. REVE Chat
Looking to add live chat for WordPress? REVE Chat is one of the best plugins that empowers businesses to connect with their customers using bots, co browsing, video, and Live Chat.
Features:
- Engage with your customers in real time.
- Chat history
- Real time customer feedback.
- Multi channel customer service.
Pricing:
It comes with three plans: Standard $15 per month, advanced $25 per month, and enterprise edition (custom pricing).
FAQ
Live Chat Plugin enhances customer support, provides quick problem resolution, increases engagement, and adds a touch of advancement to your websites.
Yes absolutely! Many plugins offer customization options to match the chat box’s look and feel with your website’s design.
Yes, live chat can be utilized for various purposes like lead generation, feedback collection, and even to increase engagement with website visitors.
The availability of 24/7 support depends on the features of each plugin. Some may offer continuous support, while others may have specified working hours.
Yes, most live chat plugins are user friendly and can be easily installed on a WordPress site. They often come with step by step installation guides.
Wrapping Things Up
Encouraging your website visitors to create real time connections with your website can increase engagement exponentially!
The right WordPress live chat plugins can transform your digital presence, turning casual visitors into engaged customers.
You can also make sure that your business provides the best in class services to its customers. That’s why getting the best live chat plugin for a WordPress website is important.
And, that’s exactly what customers expect from your business too. So, explore them all and get one for your WordPress website today!
If you enjoyed reading this, check out our other informative articles:
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